Terms & Conditions


1.        General
1.a        Before placing a final order, we request that you clearly read our general terms and conditions. By placing an order you accept the terms and conditions shown below.
1.b        Where reference is made in these terms and conditions to "working days" is meant Monday through Friday. Saturday and Sunday are not considered working days.

2.        Definitions
2.a        "Website" means the website at www.styroporproducts.com or any other URL address at which this site appears and which is owned and operated by Styropor Products; "we" or "us" means Styropor Products Netherlands, "Terms" means these terms; "Product" means a product displayed for sale on the Website; "Product Description" means the part of the website where information relating to the individual Product is displayed; "Price" means the price at which a product is offered for sale; by: "User" means the person who uses the website; "Personal Information" is the data that you provide to us on and or during the registration and/or order; "Cookies": are small text files that our website leaves on your computer's hard drive to store information about your purchases and to identify your computer; "Receipt Confirmation E-mail" we e-mail you to confirm that your order has been received in good order, "You" means the user of this website.

3.        Website Access
3.a        You access this website in accordance with our terms and conditions, all orders placed are made in accordance with these terms and conditions. We will do our utmost to ensure that the availability of the website is uninterrupted and that transmissions are error-free. However, due to the nature of the internet, this cannot be guaranteed. We may temporarily restrict or suspend access to this website for maintenance purposes or the introduction of new facilities and/or services.

4.        Access from outside the Netherlands
4.a        We offer our products and services worldwide. in connection with local laws may prohibit available products in some countries or prohibit them from being sold. Buyers are responsible for compliance with these local laws.

5.        Registration
5.a        You guarantee that the personal information when you register as a customer is correct and complete. If changes occur you will immediately notify us by e-mail or telephone.

6.        Our Contract
6.a        When you place an order with us, we will send you an email confirming receipt of your order ("Order Receipt Confirmation email"). Your order represents an offer to us to ship to you one or more products offered by us. Acceptance of this will be complete by the time Styropor Products has sent you this acknowledgment email.
6.b        Any products on this order that are not confirmed in this acknowledgment email are not part of that contract.

7.        Our Contact Details
7.a        If you have any comments or questions, please contact our team.
7.b        Styropor Products is a VAT registered company in the Netherlands: NL 857.163.139 B01, Chamber of Commerce Netherlands number: 677 56 332
7.c        Styropor Products is a registered trade name.

8.        Delivery Policy
8.a        We strive to deliver as quickly as possible. Normally, shipment will take place within a few working days. However, we request that you give us a longer delivery time if necessary.
8.b        If there are any problems with an order, you will be contacted by one of our employees.

9.        Shipping costs
9.a        Orders are shipped by a Dutch transport company.
9.b        Shipping costs are based on the volume of your order.
9.c        Shipping costs abroad will be charged at the applicable rates. Place your order online at www.styroporproducts.com where your shipping charges will be calculated automatically – with the exception of items marked “Shipping Surcharge - Please contact us by email”.
9.d        If goods are lost or damaged in transit we will either send replacement goods or offer a full refund, including postage. In the event of damage to your order, you must report this to us within seven days of receipt. If you notify us of this later, replacement or compensation for the damage incurred will lapse.

10.        Products, Product Descriptions & Prices
10.a        Although we do our best to maintain sufficient stock, we cannot guarantee availability of stock at all times.
10.b        We take extra care to ensure that all descriptions are correct. However, orders will only be accepted with us if there are no material errors in the description of the products or their prices as advertised in this catalog. Weight and size data are approximate only.
10.c        To the fullest extent permitted by applicable law, we disclaim all warranties, whether knowingly or not, with respect to the accuracy of the information reproduced from the materials in this catalog. Styropor Products cannot be held liable for any loss or damage that may arise from the use of information from the products in this catalog.

11.        Payments
11.a        After completing the ordering process, you can make your payment. You will receive the invoice by e-mail. No goods will be shipped until payment is received. We will contact you immediately if there are any problems with your payment.
11.b        We do not accept cheques.
11.c        Refunds will be refunded to your account in consultation with you.
11.d        Special orders are produced after your payment has been credited to our bank account. If production starts earlier, the client must pay the invoice as soon as it is received.
11.e        Failure to comply with this payment term gives us the right to increase it after 2 weeks by 25% with a minimum amount of € 100.00.

12.        Value Added Tax (VAT)
12.a        Prices shown include VAT.
12.b        We reserve the right to make adjustments and adjust prices in the event of a change in the VAT rate, for example. Please note that business orders from outside the European EU zone are exempt from Value Added Tax (VAT). If you order from outside this zone, VAT will be deducted from your total order. This only applies to companies and not to individuals! To be eligible for this, the VAT number must correspond with the company name.
12.c        Companies in the EU that provide their VAT number do not have to pay VAT.
12.d        Companies outside the EU do not have to pay VAT.
12.e        Private orders must always pay VAT.

13.        Right of Cancellation
13.a        As a private individual you have the right to cancel your order up to 14 days after the day on which you received the goods. Any request to cancel must be received within this period. After 14 days the right to cancel expires.
13.b        Cancellation due to a delay in the shipment of your order is not possible.
13.c        In case of cancellation, the shipping and/or return costs will not be reimbursed.

14.        Return Policy
14.a        Styropor Products is not responsible for breakage during transport. Goods are packed as well as possible and presented to a carrier. The risk of shipping lies with the customer.
14.b        Goods can be returned if they are incorrect. Return costs are in this case paid by Styropor Products.
14.c        Delivered products can be returned without reasons within 14 working days if desired (private orders only, with the exception of specially manufactured products). The shipping costs are not reimbursed by Styropor Products.
14.d        You must take reasonable steps to ensure that any goods returned are undamaged in transit. If you do not do this, or return it at our expense, we will charge you for these costs.
14.e        Returns of delivered products must be communicated to us in advance (up to 14 days after receipt) by e-mail or by telephone and then return them within 5 working days.
14.f        In the event of a refund, the following amounts will be deducted: the shipping costs,
20% handling costs* and € 15.00 in administration costs.
* value of the articles.
14.g        If your order is canceled before it has been sent, we will charge € 15.00 administration costs.
14.h        Refunds will be credited back to your account within 14 days.

15.        Privacy Policy
15.a        Personal information is private and will be guarded with the highest standards of security and confidentiality. We will never make your personal information available to other companies for marketing purposes other than for our own use of Styropor Products. We only keep your personal data for the purpose of processing your order and/or maintaining your account.

16.        Trademark Rights
16.a        When placing an order for the production of your logo, company name or other form, you as the client give Styropor Products permission to manufacture it. You also give us permission to use photos of this logo or company name for publication on our website for our portfolio.
16.b        Photos will never be used for other commercial purposes.
16.c        Photographs of designs made by Styropor Products received from third parties may be used for the portfolio on our website. Liability for copyright infringement is disclaimed by us, as the above is known to the client.
16.d        All designs made, with the exception of company logos and registered shapes, are subject to the legal copyright of Styropor Products. Photos taken of this may not be used or made public without written permission.

17.        Cookies
17.a        The Telecommunications Act of 2012 wishes to inform the user clearly and completely about this of anyone who makes use of electronic communication networks (such as the Internet) and wishes to store data (cookies) in the user's peripherals and must obtain prior permission for this action(s). Styropor Products do not place unwanted cookies on your peripherals. Data is only stored when you place an order. An exception to the cookie rules according to the Telecommunications Act applies to this action.

18.        Changes to the Terms and Conditions
18.a        We reserve the right to change or amend these terms and conditions from time to time. We therefore advise you to read these conditions carefully when ordering.

19.        Complaints & Disputes
19.a        Complaints should always be submitted in writing to Styropor Products in the first instance. The General Terms and Conditions are in accordance with Dutch law. All disputes in connection with or arising from (use of) this Website and these General Terms and Conditions can be submitted to a competent court in Maastricht.
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